32 oz WATR Bottle – Customizable

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• For your item be eligible for a return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase. 
• To start a return, contact us at support@wearetheripple.com.
• If the return is accepted, you will receive a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
• Returns will need to be sent to the following address: 6000 Freedom Square, Suite 165, Independence, OH 44131

Contact us for any return questions at support@wearetheripple.com.

Damages & Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions or Non-Returnable Items

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

• Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

Refunds

• We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at ckohrs@velocitycappartners.com.