Additional Donation
Want 10 or more? Get a discount quote for bulk orders.
Every bottle sold funds clean water solutions in developing countries.
Frequently Asked Questions
How does We Are The Ripple help others?
We are a for-profit company that donates to our Cleveland, Ohio-based non-profit partner, Drink Local. Drink Tap., which works with an NGO in Uganda to identify and support the building of water projects for communities in need of clean water. By raising funds through WATR product sales, we directly donate to our non-profit partner, who works with contractors and communities to create sustainable projects that impact communities for years to come.
What is different about We Are The Ripple compared to other bottle companies?
What sets us apart is our mission. We are not building a typical business; we are building a community of those helping and impacting others. Our goal is to make a lasting impact on thousands of lives. When you purchase a We Are The Ripple water bottle, you are purchasing a bottle that stands for change, kindness, and love for one another.
Can I customize bottles?
Absolutely, you can! We can customize or personalize any bottle, from small batches to huge orders. Pricing will vary based on quantities. For more information on large orders, see more on our Group Sales page. Please contact us via the “Contact Us” page on the website with any inquiries.
How long does it take to receive my bottle?
It will typically only take 3–7 days to receive your bottle. As soon as we receive your order, we will begin processing it and have it on its way to you. It may take a little longer if we are working on customizing or personalizing your bottles.
Don’t see the information you need? Contact us to find your answers.
THANK YOU! Because of your purchase, we have doubled the donation to 20% of the purchase price!
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- For your item be eligible for a return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
- To start a return, contact us at support@wearetheripple.com.
- If the return is accepted, you will receive a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Returns will need to be sent to the following address: 6000 Freedom Square, Suite 165, Independence, OH 44131
Contact us for any return questions at support@wearetheripple.com.
Damages & Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions or Non-Returnable Items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
- Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
Refunds
- We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at ckohrs@velocitycappartners.com.
Shipping & Returns
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Warranty
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